Newest Additions

Popular Workplace Topics

We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page


Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via amazon.ca The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

Writing and Publishing In Print, On the Internet, In Blogs, In Books, In E-books... By Robert Bacal

Writing and publishing have been mainstays of Bacal & Associates, even before the Internet was publicly available. Originally we created several print newsletters for managers and HR professionals as promotional materials, and since then I've written something like fifteen books and hundreds of articles for various publications, both print and on the Internet.

I've learned a bit over that time about the craft and business of writing for different media, in addition to acquiring a good deal of experience publishing, also in different media. In this section I'll share what I have about writing and publishing, particularly within the context of running a business.

Writing Well, Marketing Books, Selling Well

Looking to improve your writing? Want to learn ways of enhancing your credibility, or communicating your viewpoints more effectively, whether for your online writing or communicating internally in your organization. Here's some help.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

About The Company
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0