Feature Communication Articles
- Articles Index
- Become A Brilliant Conversationalist: Using Probing Questions Guide
- Credibility: Knowing The Difference Between "Understanding From The Outside" and Understanding From The Inside
- Finding The Sweetspot Between Overly Positive and Overly Negative
- Communicating With Or Managing The Overly Positive Or Negative Employee
- Are YOU A Social Media Bore? Probably!
- Why Is There So Little Questioning Used In Social Media Conversations?
- When The People Who NEED The Feedback Are The Least Likely To "Hear" It
- Why I Don't Thank People For Leaving Comments On My Social Media Content
- Gallery: Graphic Meditations On Verbal Abuse and Verbal Violence
- When And How Praise Can Be Toxic
- It's Not What You Say. It's What You Do NOT Say That Makes a Huge Difference with Conflict and Communication
- Focus On Communication In The 2016 Presidential Campaign
- Improving Communication Via The "Less Is More" Principle
- NEW Instructional Video: Delivering Bad News And Minimizing Backlash
Communication Topics
- COMMUNICATION HOME
- The Power of Language Tutorials
- Communication General Questions
- Assertive Communication & Listening
- Communication Styles
- Practical Communication Techniques, Tips, and Advice
- Communication That Creates Conflict - Eliminating Firestarters
- Communicating With Groups and Public Speaking
- Non-Verbal and Paraverbal Communication
- Social Media & Technology
- Communication, learning from goofs, gaffs, and oopsies!
Relatiionship Killer Crossword Puzzle
Challenge yourself and learn about destructive communication with this unique free puzzle.
Interested in SMALL BUSINESS?
Visit our newly revamped Small Business Resource Center to learn about starting and sustaining a successful small business.Featured - Relationship Rescue!
Special Help: Learn To Communicate With Even The Most Upset People and Customers
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Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool. (Lisa S. NJ)
Available As Instant Download At
Interpersonal Communication Questions and Answers
Improve Communication At Work and At Home
Communication may be one of the essential life skills, since it's clearly related to success with family, friends and success in the workplace. If you look at successful people, you'll almost always find they have the ability to communicate with others, either one-to-one or in groups, far more effectively than less successful people.
We've developed the Communication Improvement Center as a free resource to help you both understand human communication, and improve your skills and abilities. The range of covered subjects is large, and includes: listening, non-verbal communication, cross-cultural communication, conflict and communication and a lot more. Enjoy.
General Answers and Communication Issues
- Why is most communication training misleading?
- Why do the same words mean different things to different people?
- What is cooperative communication?
- What is confrontational communication?
- What is the "less is more" principle of effective communication?
- What is Miller's Law and what is it for?
- What is a "presupposition" and why is it important in communication?
- What's the biggest myth/misconception about communication? - Verbal, Nonverbal, Meharabian, Mehrabian
- What's the next common myth about communication - verbal and nonverbal communication?
- How can understanding different types of conversations make me a better communicator?
- Why is it important that all parties in communication have the "same type of conversation?
- What is the difference between advocacy communication and inquiry communication?
- What is The Abilene Paradox?
- What is the difference (and importance) of task oriented communication and relationship oriented communication?
- Is it possible to NOT communicate?
Different Media - Different Communication: Face to face, email, telephone and written (paper)
- What are communication channels and why are they important?
- Should I intentionally communicate differently depending on the medium? Why?
- Why and how is email communication different from any other medium? And some communication theory to boot.
- Why Is email more prone to creating unnecessary conflict?
- Can you provide practical tips and suggestions to improve email communication?
Free Communication Videos
Pleased to introduce you to some of our free to view and USE videos on communication. It's fine to share these, or even use them in training.
Can You Tell If Someone Is Lying - Free Video?
Learn some of the realities of detecting deception, and learn what good and bad faith conversations, are, and how to determine if someone is operating with a hidden agenda and doesn't care about YOUR feelings and success. The video is based on our Learnbytes Helpcard entitled: "What You Need To Know About Conversational Cons", which explains what's in the video, and important communication concepts about deception and lying.