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Can you suggest a process to use for human resource planning?

As with strategic planning, there is no one way to undertake human resource planning. However, here's a model which relies on gap analysis, and attempts to link human resource planning to overall business planning or strategic planning.

Workforce Analysis: A key component of HR planning is understanding your workforce and planning for projected shortages and surpluses in specific occupations and skill sets.

Internal Scan: Identify factors internal to the organization that may affect HR capacity to meet organizational goals.

External Scan: Determine the most important environmental factors expected to affect workforce capacity, given known operational and HR priorities and emerging issues.

Gap Analysis: Based on an analysis of the environmental scan and operational business goals, what are the organization’s current and future HR needs?

Priority Setting and Work Plan: Based on the organization’s priorities, environmental scan, and HR performance related data: 1) what are the major human resources priorities; and 2) what strategies will achieve the desired outcome?

Monitoring, Evaluating, Reporting: Monitoring, evaluating, and reporting (internally and pubicly) performance results advances our capacity to measure performance, set targets, and, most importantly, to integrate results information into decision making processes and determine future priorities.

If you'd like more details on this model for human resources planning click here to view a the Human Resources Planning Checklist created by the Government of Saskatchewan.

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Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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  • Training sessions should ALWAYS be customized to fit YOUR context.
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  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
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  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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