Work911.com Business, Management and Personal Development Resource Center
 Print format, and we'll mail it. |
 Instant Delivery - Download |
 Kindle Version Not available yet |
 Free Preview |
|---|---|---|---|
| Prices vary by medium and can change depending on retailers over whom we have no control. For this reason, and to prevent inaccurate pricing, we don't post prices on these pages. I know I like to see the prices of things online right off the bat, but this is the only way to ensure you aren't mislead by changing costs. | |||
Defusing Hostility Helpcard
Learn To Deal More Effectively With Difficult, Hostile, and Manipulative People At Work & Home
Available in E-version instant delivery version and in traditional book format sent in regular post
From The Author
Defusing Hostility Helpcard - How it came about.
The Defusing Hostility Helpcard was our very first. I thought I'd share how it started.
I was hired to do Defusing Hostile Customers seminars in Alberta for the provincial government there, and since we offer to customize everything for our seminars, my client asked if I could produce a summary of some of the techniques as a "seminar takeaway".
It's always a good idea to augment training with job aids, so I went busily to work, and so the helpcard was born - something to keep at work stations for reference and as a reminder.
How did it work?
In the course evaluations, which were almost uniformly positive, the one positive element named by almost all attendees was the helpcard given to each participant. They LOVED it.
So we made lots more (see the list in the leftmost column.
The Point: We know that civility and reasonableness seem to be less and less common in our society, as people become impatient, and prone to unpleasant or hostile words and deeds. Written by communication expert an author Robert Bacal, Defusing Hostility Helpcard is based on our customer service seminar of the same name. It includes an overview of the principles of defusing hostility and dealing with verbal abuse PLUS a number of verbal techniques and self-control methods. While this card is slanted towards dealing with hostile customers, you will find most of the tactics can be used in any difficult situation.
Here's what's included:
- Basic defusing hostility principles.
- Self control methods and issues
- Encouraging calmness & cooperation.
- Techniques for control/verbal self-defense.
- Twelve other techniques useful when dealing with hostile customers.
Usage: This card is useful for individuals who have a good deal of hostility directed at them, since it teaches some important defusing hostility techniques. It can also be used as a reminder, kept by workstations, to help employees remember defusing techniques. Some of our seminar customers have purchased this card to reinforce the seminar outcomes.
Price: $12.95 OR LESS depending on electronic or printed version. You can licence for multiple copies at 75% savings.
You may also be interested in the Defusing Hostile Customers Workbook, and Conflict Prevention In The Workplace - Using Cooperative Communication.
(A helpcard is a 2 sided 8.5 x11 card with concise useful information about a specific topic. Designed for busy people who need to learn FAST)
What's a Helpcard?
Helpcards are designed for people who would rather learn without reading long books. Each card contains clear practical information, tips and guidelines that pertain to the topic at hand. We pack as much information as possible onto two sides of an 8.5 by 11 inch product. If you order the electronic version you can download it almost immediately and print it out on your own printer.
If you order the hardcopy version, we will send your card via regular mail. Each card is printed on sturdy card stock and laminated to ensure durability.
| Print format, and we'll mail it. |
Instant Delivery - Download |
Kindle Version Not available yet |
Free Preview |
|---|---|---|---|
| Prices vary by medium and can change depending on retailers over whom we have no control. For this reason, and to prevent inaccurate pricing, we don't post prices on these pages. I know I like to see the prices of things online right off the bat, but this is the only way to ensure you aren't mislead by changing costs. | |||