For complete information, snippets, and excerpts go to our online store to view: Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You...And What To Say Instead.
Source: bacalassociates.com
Mar 28
For over 20 years we’ve been helping government employees deal more effectively with angry, distraught, frustrated, and flat out difficult customers and clientele. Our clients have included almost every customer facing government department and agency, including: Legal Aid Financial Aid To Students (Education) Health and Welfare, including Social Services Agencies Ombudsmen Offices Immigration Officers and …
May 14
Most of us know what outright verbal abuse looks like and sounds like. It involves shouting, personally oriented insults, accusastion, swearing and similar behaviors. And it hurts. If there’s one saving grace about outright, in your face verbal aggression, it’s that you KNOW when you are being .. Price: $8.95
May 14
One of the modern day “information tragedies” is the decline of the Harvard Business Review (both on and offline) as a source of leading edge thinking on organizations and management, and by and large it’s because HBR publishes a number of blogs from those who seem to have more interest in “having a say” than in actually understanding issues. It’s with this comment that I begin my commentary on this article on stretch goals.
May 14
As you read this article on engagement, see if you can find flaws with the logic, particularly about the term “engagement”. One of the problems with the “engagement” industry is that a number of assumptions get made, then accepted as truth, without proper research. In addition, there’s one critical aspect that is almost always ignored.
May 14
Oddly enough, the Millennial Generation, also referred to as Gen-Y, is not so well defined, even when it comes to the boundaries for who fits and who doesn’t. One common range runs from 1980-2000 although some people use a narrower birth band. Think you know what Millennials are like? Let’s take a look. Surveying The …
Apr 12
Because I offer customer training, and more specifically, training on how to deal with angry and upset customers, I get the chance to interact with a lot of clients, learners, and potential clients, and learn about their experiences with customer service training. I often hear a common refrain: “Our staff are tired of the basic …
Mar 29
With the publishing of our first customer service app for the Android, we’ve decided to open the doors to other customer service related businesses (consulting, training, service providers, and keynote speakers) to be featured in our app. It’s a completely no risk process, since there’s no money involved at all. And, it’s just about additional …
Mar 29
We’ve been busy adding some cool new features to the upcoming release of Ah!DarnCustomers, our unique tool for both customer service staff AND regular people who want to learn how to access better customer service. New Android App Features Include: A customer humor section. There’s tons of laughs here as we look at the crazy …
Mar 29
In March, 2012 we launched two free apps, Ah!DarnCustomers and AhCommunicate. Our hope is to develop additional specialized applications to help you learn on the go, using your smart phone or tablet, but the time and cost involved to build USEFUL apps is fairly significant. And, we want to keep our apps free of charge. …
Mar 29
As we’ve recently reduced two Android apps: Ah!DarnCustomers and AhCommunicate, we’ve set up an area where you can comment, criticize, and make suggestions. To comment, simply post a comment to THIS post. We hope to hear from you.
Most of us know what outright verbal abuse looks like and sounds like. It involves shouting, personally oriented insults, accusastion, swearing and similar behaviors. And it hurts. If there’s one saving grace about outright, in your face verbal aggression, it’s that you KNOW when you are being .. Price: $8.95
View full postOne of the modern day “information tragedies” is the decline of the Harvard Business Review (both on and offline) as a source of leading edge thinking on organizations and management, and by and large it’s because HBR publishes a number of blogs from those who seem to have more interest in “having a say” than in actually understanding issues. It’s with this comment that I begin my commentary on this article on stretch goals.
View full postAs you read this article on engagement, see if you can find flaws with the logic, particularly about the term “engagement”. One of the problems with the “engagement” industry is that a number of assumptions get made, then accepted as truth, without proper research. In addition, there’s one critical aspect that is almost always ignored.
View full postOddly enough, the Millennial Generation, also referred to as Gen-Y, is not so well defined, even when it comes to the boundaries for who fits and who doesn’t. One common range runs from 1980-2000 although some people use a narrower birth band. Think you know what Millennials are like? Let’s take a look. Surveying The …
View full postBecause I offer customer training, and more specifically, training on how to deal with angry and upset customers, I get the chance to interact with a lot of clients, learners, and potential clients, and learn about their experiences with customer service training. I often hear a common refrain: “Our staff are tired of the basic …
View full post