Feature Communication Articles
- Articles Index
- Become A Brilliant Conversationalist: Using Probing Questions Guide
- Credibility: Knowing The Difference Between "Understanding From The Outside" and Understanding From The Inside
- Finding The Sweetspot Between Overly Positive and Overly Negative
- Communicating With Or Managing The Overly Positive Or Negative Employee
- Are YOU A Social Media Bore? Probably!
- Why Is There So Little Questioning Used In Social Media Conversations?
- When The People Who NEED The Feedback Are The Least Likely To "Hear" It
- Why I Don't Thank People For Leaving Comments On My Social Media Content
- Gallery: Graphic Meditations On Verbal Abuse and Verbal Violence
- When And How Praise Can Be Toxic
- It's Not What You Say. It's What You Do NOT Say That Makes a Huge Difference with Conflict and Communication
- Focus On Communication In The 2016 Presidential Campaign
- Improving Communication Via The "Less Is More" Principle
- NEW Instructional Video: Delivering Bad News And Minimizing Backlash
Communication Topics
- COMMUNICATION HOME
- The Power of Language Tutorials
- Communication General Questions
- Assertive Communication & Listening
- Communication Styles
- Practical Communication Techniques, Tips, and Advice
- Communication That Creates Conflict - Eliminating Firestarters
- Communicating With Groups and Public Speaking
- Non-Verbal and Paraverbal Communication
- Social Media & Technology
- Communication, learning from goofs, gaffs, and oopsies!
Relatiionship Killer Crossword Puzzle
Challenge yourself and learn about destructive communication with this unique free puzzle.
Interested in SMALL BUSINESS?
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Special Help: Learn To Communicate With Even The Most Upset People and Customers
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Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool. (Lisa S. NJ)
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Responsive Communication - Absolute Necessity
What is "responsiveness" and why is it so important in communication?
Responsiveness In Management And Leadership
Responsiveness may be THE essential leadership skill. Preview The Responsive Manager Helpcard NOW by clicking this link.
Being responsive in communication has a very specific, but obvious meaning once you know what it is, and responsiveness is absolutely critical for creating better relationships, trust, and rapport with people at home and at work. And the neat part is you already know what it's NOT.
Responsiveness, in communication, refers to the degree that what YOU say, responds clearly and directly, to what the other person just said. If you are being responsive, the other person knows you are paying attention, and care enough about what he or she is talking about to "stay on that topic".
The opposite, or non-responsiveness, is exceedingly common in regular speech. More often than not one person will change the subject (sometimes in a subtle way, sometimes in a crude way) to themselves, or to a topic they want to discuss. The result is that conversation is disjointed and disconnected, with both parties walking away feeling the whole thing was rather pointless, or feeling unhappy with the other person.
Responsiveness is an approach you can intentionally cultivate, by paying attention to what the other person says, and responding directly to it BEFORE shifting the focus of the conversation to yourself. Give up some control and let the other person play. You'll find that the results can be rather astounding. There is so little responsiveness going on in most communication that when you are responsive, you separate yourself as being somewhat special and interpersonally valuable.