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Relatiionship Killer Crossword Puzzle

Challenge yourself and learn about destructive communication with this unique free puzzle.

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Special Help: Learn To Communicate With Even The Most Upset People and Customers

Don't let difficult, angry customers control you. Learn to take control, stay cool, and remain professional in the toughest situations

Reviewer Praise From Amazon Readers

Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
Five Stars on Amazon

One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
A five star review

Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.  (Lisa S. NJ)
Another satisfied reader

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Social Media Platforms Are What YOU Make Of Them

What Does It Mean When People Say: "Twitter Is Whatever You Want It To Be"?

One of the really fascinating things about social media is that people who use it (let's say Twitter), have quite different experiences depending on:

  • how they use it
  • what they use it for
  • who they follow
  • how often the use it

For example, if you follow people who have an interest in, and focus almost exclusively on one topic (e.g. customer service, politics, etc), and that you share that interest, you may perceive that Twitter is an excellent platform for interaction and discussion, particularly if you are active in contributing.

If you follow people who post life's trivialities, and you tend to post about what you had for dinner, odds are, that's what you see most often, and will tune your perceptions accordingly.

The main reason people disagree about the value of platforms like LinkedIn, Facebook and Twitter is that they are actually viewing different "parts" of the elephant, based on their own actions and choices.

Not A Fan Of Social Media?

If your experience with a particular social media platform is not to your taste, you have the option of not participating, and for many people that can be the best option.

Before you move on, though, keep in mind that it may be possible to "mold your own experience", and alter what you see, and the value you receive.

Think of it like a cocktail party. You can go, sit in a corner, and wonder why everyone is ignoring you, or jump into a whole bunch of trivial conversations, OR, spend most of your time having in depth conversations with a few interesting people.

In a sense, that is the beauty of social media platforms, but it's also a curse, since what you get out of it WILL be defined by what you put into it, regardless of whether you acknowledge that reality or not.


About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0

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