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When doing an internal scan for purposes of human resource planning what questions should I address?

When evaluating your current human resources capabilities for the purposes of human resources planning, what kinds of questions and issues need to be addressed? Here's a list adapted from some material from the Government of Saskatchewan.

Are there any key forces affecting the organization's operations (collective agreements, staffing issues, cultural issues, work/life balance, demographics, technology requirements, budget issues, expectation of clients)?
• What knowledge, skills, abilities and capabilities does the organization have?
• What is the company's current internal environment? What elements support the company's strategic direction? What elements deter the organization from reaching its goals?
• How has the organization changed its organizational structure? How is it likely to change in the future?
• How has the organization changed with respect to the type and amount of work it does and how is it likely to change in the future?
• How has the organization changed regarding the use of technology and how will it change in the future?
• How has the company changed with respect to the way people are recruited?
• What is the public’s (or customers') perceptions of the quality of the organization's products, programs, and/or services? What is being done well? What can be done better?
• Are current programs, processes or services contributing to the achievement of specific organizational goals?

You may, of course, expand this list to suit your own HR planning needs.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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