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Why is "ownership" Important To Successful Implementation?

Regardless of issue, people in organizations tend to support and bring to life, things that they feel they own. Feeling a sense of ownership about something brings about a sense of commitment, since people fee the "thing" belongs to them. On the other hand, when people feel something is being "done to them", or shoved down their throats, they tend to not support, or even get in the way of the initiative.

This applies to strategic planning, and implementation. The more that people, from top to bottom in the organization, have a sense of ownership about the strategic plan, and a stake in successful implementation, the more they will be commited to the process. In fact, the people most likely to resist if left out are the people who are usually most affected by the plan, and these are also the people that are most important in implementing the plan.

So, it's important to work towards creating this ownership through an inclusive approach to strategic planning. That's because involvement creates ownership.

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About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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