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What Is a Mission Statement?

The mission statement is a short, concise statement that describes what the organization will strive to bring about -- the reason why the company exists in terms of its impact on the rest of the world.

A good mission statement is neither too specific or too general. If a mission statement is too general, people will either not understand what it means, or people will have very different ideas of what the mission statement means. If it's too specific, it may need to be changed too often as the world changes.

The mission statement doesn't change very often. It should be a relatively enduring signpost.

Also, the mission statement comes from the vision established previously, during strategic planning. It is a condensation of the more vivid vision.

In the program Star Trek, the show opens with a "mission statement": To Go Where No Men Have Gone Before. This is an example of a mission statement that is simply too broad and general. A better mission might be:

To explore the reaches of space.

Notice the second one is more precise, because it specifies WHERE the exploration will occur.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

About The Company
About Our Seminars
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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