- Work911 Main
-
More Resource Centers
- Business, Personal, Financial and Career Planning Guides
- Communication Guides: Interpersonal, Corporate
- Leadership Guides
- Performance Management & Employee Reviews Guides
- Customer Service Challenges And Help
- Dealing With Angry, Difficult Customers
- Training and Development: Planning, Delivery, ROI
- Training Exercises, Icebreakers and More
- Conflict Management and Resolution Center
- Customer Service In Government
- The Relationship Improvement Center
- View All Resource Centers On One Page
- Tools For Leaders
- Delegation: The Art & Science
- Making Performance Management/Appraisal Valuable
- Art/Science Of Giving Feedback
- The Responsive Manager / Leader
- Prsenting To Difficult, Hostile, and Resistant Groups."
- Strategic Planning Mini-Guide
- Progressive Discipline: Turning Around Poor Performance
- Diagnosing Performance Problems
- Bacal's Books & Articles
- Services
- Contact
About Company
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
About
About The Company
About Our Seminars
About Our Websites
Privacy Policy
Our Related Websites
Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff
Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.
Customer Service In Government
A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.
Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.
We Believe
- Training sessions should ALWAYS be customized to fit YOUR context.
- Our role is to make you self-sufficient and self-sustaining.
- Fees should be reasonable, fair, and flexible to fit different budgets.
- The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
- SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.
Get in Touch
-
Phone:
(613) 764-0241 -
Email:
ceo@work911.com
-
Address:
- Bacal & Associates
- 722 St. Isidore Rd.
- Casselman
- Ontario
- Canada, K0A 1M0
Copyright © 1998 - 2015 Bacal & Associates. All Rights Reserved. It is illegal to repost or share content from this site on any other electronic platform that is available to the public.