Popular Features


Planning Related Video Instruction and Free Help

Over the last few years the availability of videos online has skyrocketed so that at this time, there's not only quantity of useful and instructional videos available on most subjects, but there's also decent quality available, and much of the material is available free of charge.

Still, quality is spotty, and finding what's useful to you is time consuming. Consistent with our goal of making this site the best source for business planning, financial planning, career development and strategic planning, we've look around and hand picked what we think are the potentially most useful videos on these subjects. All should be available free of charge, and not require any kind of registration.

We'll continue to add to this section frequently so check back with you.

Planning In Organizations

Stephen Covey Speaks About Organizational Goals and Their Failure

Strategic Planning

Strategic Planning In Action - Case Studies, Reports and Real World Stuff

A number of companies and organizations like school boards and churches have created videos to document either the process of their strategic planning or the results of the strategic planning. It's instructive to see what others have done, for better or worse, so one can decide to use their approaches or not.

Personal Financial Planning

We live in a society that tends toward people creating personal debt and financial obligations, resulting in a high level of financial difficulties for individuals and families. We also tend not to plan our personal finances well, from planning for the next month, to planning for retirement. In this section you'll find videos designed to help you with personal financial planning and financial management.


About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

About The Company
About Our Seminars
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0

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