Feature Communication Articles
- Articles Index
- Become A Brilliant Conversationalist: Using Probing Questions Guide
- Credibility: Knowing The Difference Between "Understanding From The Outside" and Understanding From The Inside
- Finding The Sweetspot Between Overly Positive and Overly Negative
- Communicating With Or Managing The Overly Positive Or Negative Employee
- Are YOU A Social Media Bore? Probably!
- Why Is There So Little Questioning Used In Social Media Conversations?
- When The People Who NEED The Feedback Are The Least Likely To "Hear" It
- Why I Don't Thank People For Leaving Comments On My Social Media Content
- Gallery: Graphic Meditations On Verbal Abuse and Verbal Violence
- When And How Praise Can Be Toxic
- It's Not What You Say. It's What You Do NOT Say That Makes a Huge Difference with Conflict and Communication
- Focus On Communication In The 2016 Presidential Campaign
- Improving Communication Via The "Less Is More" Principle
- NEW Instructional Video: Delivering Bad News And Minimizing Backlash
Communication Topics
- COMMUNICATION HOME
- The Power of Language Tutorials
- Communication General Questions
- Assertive Communication & Listening
- Communication Styles
- Practical Communication Techniques, Tips, and Advice
- Communication That Creates Conflict - Eliminating Firestarters
- Communicating With Groups and Public Speaking
- Non-Verbal and Paraverbal Communication
- Social Media & Technology
- Communication, learning from goofs, gaffs, and oopsies!
Relatiionship Killer Crossword Puzzle
Challenge yourself and learn about destructive communication with this unique free puzzle.
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Special Help: Learn To Communicate With Even The Most Upset People and Customers
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Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool. (Lisa S. NJ)
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Barriers to Communication Affect All Of Us
Overcoming Barriers To Communication - Yours and Others
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Learn to communicate effectively to reduce conflict |
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Remove barriers to communication and reduce conflict. Free preview. Click here. |
Interpersonal communication is a dicey business, and all of us create barriers to effective communication, some of us more than others. It's natural and normal, and part of being a human being to be less perfect with communication than we would like.
The good news is that while interpersonal communication is difficult, we can all improve by learning about the barriers to communication that we create, and those that others create. By understanding behavior that muddies understanding, we can improve. On this page we'll explain many of the barriers to communication and help you become more effective at removing them.
Best of Intentions - Barriers to Communication
Often we create communication problems because we are trying to be helpful. Here are the most common ones.
- What is placating and how does it create barriers to communication?
- Can excessive questioning interfere with communication?
- What is a "leading question?"
- How can offering advice interfere with understanding each other?
- What is the "I'm Special" Syndrome and How Does It Affect Communication?
Communication Barriers on The Sending Side
Barriers to communication occur on both the receiving side and the sending side, although communication face-to-face usually involves both sides sending and receiving at the same time. Here we'll cover common communication barriers resulting from our sending behavior.
- How do people end up sending "muddled messages"?
- What is the acronym problem and how do we fall into it?
- What is assumption of common meaning and why is it a problem?
- How do we unintentionally invalidate the feelings of another person during conversation?
- The message is good, but the timing is oh so bad -- Why is timing so important?
- What happens if I choose the wrong channel to communicate?
More Communication Barriers