Feature Communication Articles
- Articles Index
- Become A Brilliant Conversationalist: Using Probing Questions Guide
- Credibility: Knowing The Difference Between "Understanding From The Outside" and Understanding From The Inside
- Finding The Sweetspot Between Overly Positive and Overly Negative
- Communicating With Or Managing The Overly Positive Or Negative Employee
- Are YOU A Social Media Bore? Probably!
- Why Is There So Little Questioning Used In Social Media Conversations?
- When The People Who NEED The Feedback Are The Least Likely To "Hear" It
- Why I Don't Thank People For Leaving Comments On My Social Media Content
- Gallery: Graphic Meditations On Verbal Abuse and Verbal Violence
- When And How Praise Can Be Toxic
- It's Not What You Say. It's What You Do NOT Say That Makes a Huge Difference with Conflict and Communication
- Focus On Communication In The 2016 Presidential Campaign
- Improving Communication Via The "Less Is More" Principle
- NEW Instructional Video: Delivering Bad News And Minimizing Backlash
Communication Topics
- COMMUNICATION HOME
- The Power of Language Tutorials
- Communication General Questions
- Assertive Communication & Listening
- Communication Styles
- Practical Communication Techniques, Tips, and Advice
- Communication That Creates Conflict - Eliminating Firestarters
- Communicating With Groups and Public Speaking
- Non-Verbal and Paraverbal Communication
- Social Media & Technology
- Communication, learning from goofs, gaffs, and oopsies!
Relatiionship Killer Crossword Puzzle
Challenge yourself and learn about destructive communication with this unique free puzzle.
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Special Help: Learn To Communicate With Even The Most Upset People and Customers
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Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool. (Lisa S. NJ)
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Attached vs. Detached Communication Styles
Comparing Emotive (Attached) vs. Non-Emotive (Detached) Communication Styles
It's possible to argue that detached vs. attached communication styles also pertain to thinking styles. Take a look.
Attached Communication Style
Issues are discussed with feeling and emotion, conveying the speaker's personal stake in the issue and the outcome. This shows the passion someone feels in a situation or for an issue. (If it’s important, it’s worth getting worked up over!).
The overlap with cognitive styles comes where arguments are entertained, and offered, on the basis of their emotional pull for him or her, and less on the logical soundness of the argument.
Also, the emotive/attached style involves more demonstration, gestures, and behaviors we normally associate with passion. Like the phrase "wearing one's heart on one's sleeve".
Detached or Non-Emotive Communication Style
Issues are discussed with calmness and objectivity, conveying the speaker's ability to weigh all the factors impersonally. It is important to be objective. (If it’s important, it shouldn’t be tainted by personal bias!).
Detached communicators act as if they aren't factoring in emotions in their arguments, although they may do so without knowing it -- an unconscious process.