Feature Communication Articles
- Articles Index
- Become A Brilliant Conversationalist: Using Probing Questions Guide
- Credibility: Knowing The Difference Between "Understanding From The Outside" and Understanding From The Inside
- Finding The Sweetspot Between Overly Positive and Overly Negative
- Communicating With Or Managing The Overly Positive Or Negative Employee
- Are YOU A Social Media Bore? Probably!
- Why Is There So Little Questioning Used In Social Media Conversations?
- When The People Who NEED The Feedback Are The Least Likely To "Hear" It
- Why I Don't Thank People For Leaving Comments On My Social Media Content
- Gallery: Graphic Meditations On Verbal Abuse and Verbal Violence
- When And How Praise Can Be Toxic
- It's Not What You Say. It's What You Do NOT Say That Makes a Huge Difference with Conflict and Communication
- Focus On Communication In The 2016 Presidential Campaign
- Improving Communication Via The "Less Is More" Principle
- NEW Instructional Video: Delivering Bad News And Minimizing Backlash
Communication Topics
- COMMUNICATION HOME
- The Power of Language Tutorials
- Communication General Questions
- Assertive Communication & Listening
- Communication Styles
- Practical Communication Techniques, Tips, and Advice
- Communication That Creates Conflict - Eliminating Firestarters
- Communicating With Groups and Public Speaking
- Non-Verbal and Paraverbal Communication
- Social Media & Technology
- Communication, learning from goofs, gaffs, and oopsies!
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Bacal nails it! While more are messing with the entanglements of Customer Satisfaction which leads to no where...he addresses the specifics head on and focuses on the greater picture and ultimate goal of the Customer Experience which leads to Loyalty. Excellent job! (Macy in Oklahoma, 2013)
One of the best things I learned from this book is how to turn a negative experience into a positive one. Using the tools from this gem of a book I have calmed people down, turned bad situations into good, and kept customers who would have otherwise left us and written ten nasty reviews in their wake. It is so empowering to be able to do that, rather than feel awful and abused. This is a must buy, must read for people who work with customers day in and day out. Do it for your own sanity, and to help improve your own job performance and satisfaction! (E. Meehan, California, 2012)
Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool. (Lisa S. NJ)
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So many communication style models can be confusing
Why Are There So Many Different Communication Models and Styles?
There are indeed many different models and styles in the land of communication, and it can be confusing, since they often overlap but use different jargon.
There are two related reasons for why scientists and researchers have defined so many different styles and approaches to communication.
First, humans communicate in ways different from every other species, so it's understandable that we tend to be fascinated by our unique ability to use language. That fascination brings us to the second reason.
Communication Attracts The Interest Of MANY Different Disciplines With Different Interests
Communication models and styles come from a number of different disciplines with different core ideas and viewpoints.
For example, sociologists tend to look at communication in group settings, looking at patterns, roles, etc, in a way that is different than let's say, a Psycholinguist, who may be interested in looking at structure, meaning and so on.
Even within a discipline, let's say Psychology, there are different schools, or approaches, from the ancient Freudian approach to something like Neurolingustic Programming (NLP). Each is based on different assumptions, and is oriented differently, so it's not surprising that many many models, and styles get defined.
No Need To Get Confused Over Too Many Models
While it may seem complicated to keep the various styles straight, the benefits are huge, and not just theoretically.
While communication styles don't dictate how you communicate, being aware of different ways of looking at your communication, and that of other people, can help you tailor how you communicate and identify the source of difficulties when things go wrong.
That's why we cover a number of models and styles here.