Newest Additions
- Visit the NEW Small Business Resource Center
- Are You Competing With Yourself On Social Media? (Small Business)
- David & Goliath Small Business Strategies: Winning Against The Monster Companies
- Stop Lying To Yourself And Others About "Not Having Time"
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
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Organizational Development, Total Quality Management and Continuous Improvement
While TQM (Total Quality Management) has receded into the background, there is still much to be learned from it's principles in terms of managing change, continuous improvement and development organizations to be more effective for all stakeholders, top to bottom. That's our subject matter here.
- The Curse of Compromise & Total Quality Management Compromising one's long term principles for the sake of short term gain guarantees the failure of organizational development efforts, in addition to degrading positive results from improving quality and improvement. Read more.
- TQM - What Is It? A Brief Synopsis The TQM "movement" or "fad" is done, but the principles are still important in our modern day. It's a shame that TQM perished after a faddish run, so hopefully we can keep the principles alive and in use.
- Why TQM Fails? We could as easily have titled this "Why does organizational development fail?, or why does "change" fail, because the principles are virtually identical. Must reading for change agents.
- Are Government Customers Really Customers? If government treats it's citizens as anything other than customers, what are the consequences? Are government customers really customers? We think so.
- Where TQM and Politics Clash Think of politics with a small "p" and then think of organizational power and how it affects organizational change, or in this case, how it can clash with the institution of TQM principles in today's government world. While the context in this article is government, it's easily adapted to any kind of company.
- TQM As Organizational Change The title says it all. Moving to improve almost anything needs to be thought through and planned.
- Avoiding The Perverted Inverted Pyramid Attempts to empower staff and invert the hierarchical pyramid often fail amidst employee doubts about the sincerity and legitimacy of the words coming from senior leaders. Beware of perverting the inverted pyramid.
- Creating Hassle-Hunters - Every Employee A Quality Specialist It`s easy for managers to forget that the best people to identify wasteful or inefficient processes and barriers to productivity are those that have to struggle with them every day -- the employees. You CAN improve your entire business, PLUS improve employee engagement by creating hassle hunters in your workplace.
- Gathering Customer Service Data - Every Employee A Researcher Excellent companion article to go along with the previous one, employees are in ideal situations to collect and make sense of data about customer service in your company. The data they collect may not tell the whole story, but it will tell a good bit of the story that executives and managers often miss.
- Little-Bitty Quality Steps - Thirty-Two Small Steps One of my favorite articles from the Bacal archives because it's got some neat ACTIONABLE ideas that are simply good management! Fun, too.