Newest Additions
- Visit the NEW Small Business Resource Center
- Are You Competing With Yourself On Social Media? (Small Business)
- David & Goliath Small Business Strategies: Winning Against The Monster Companies
- Stop Lying To Yourself And Others About "Not Having Time"
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
Popular Workplace Topics
- ARTICLES MAIN PAGE
- All Work - No Play: Weird and Wonderful Humor and Satire
- Bacal's Never Ending Interviews
- Change Management & Leadership
- Communication & Conflict
- Complex Systems And Real Life
- Controversial and Social Commentary
- Customer Service
- Employee Engagement: Complete Failure (new)
- Managing Difficult And Problem Employees
- Human Resources
- Management and Supervision/Performance Appraisal
- Performance Management, Appraisals, Goal Setting and Reviews
- Presentations and Public Speaking
- Small Business (General)
- Small Business (The Inner Mental Game)
- Social Media
- Teams and Team Building
- Training and Learning
Do You Need Help With...
- Browse All Our Mini-Guides
- Helping Others Learn: Training, Development and Instructional Design?
- Customer Service Skills and Dealing With Difficult Or Upset Customers
- Communication, Conflict and Public Speaking Skills
- Leadership, Management and Better Employee Reviews
- Building Your Career and Success In The Workplace
Bacal's Books
Books By Bacal
Over the years I've had the honor of publishing a number of books on performance management and appraisal, consulting, customer service, and dealing with hostile customers. I've been blessed by not having had to pursue publishers for my books since, in most cases, I've been offered the opportunity to write by publishers. Over the last few years I've moved my company into publishing, so some of our more recent books are published by us, rather than through a major company like McGraw-Hill.
Almost all our books are now available through amazon.com (see below) or you can order them through most online and off line bookstores.
Sample Our Books:
We've published a number of free excerpts and in-depth information about most of our books. If you want to browse free chapters, tables of contents and more from many of our books on management, customer service, communication and more, click here.