The Work911.com SupersiteConflict Management, Resolution and Prevention Best Books
|
Unmanaged or improperly managed conflict in organizations (or in interpersonal relationships) can wreak havoc and affect both morale and the bottom line. All of us experience conflicts of some form or other, but what sets successfuly people apart is that they are adept at learning how to manage conflicts. We've pulled together some of the better books on conflict management and resolution skills, and also added material on negotiation skills, which is a critical aspect of business.