Newest Additions
- Visit the NEW Small Business Resource Center
- Are You Competing With Yourself On Social Media? (Small Business)
- David & Goliath Small Business Strategies: Winning Against The Monster Companies
- Stop Lying To Yourself And Others About "Not Having Time"
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
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- All Work - No Play: Weird and Wonderful Humor and Satire
- Bacal's Never Ending Interviews
- Change Management & Leadership
- Communication & Conflict
- Complex Systems And Real Life
- Controversial and Social Commentary
- Customer Service
- Employee Engagement: Complete Failure (new)
- Managing Difficult And Problem Employees
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Do You Need Help With...
- Browse All Our Mini-Guides
- Helping Others Learn: Training, Development and Instructional Design?
- Customer Service Skills and Dealing With Difficult Or Upset Customers
- Communication, Conflict and Public Speaking Skills
- Leadership, Management and Better Employee Reviews
- Building Your Career and Success In The Workplace
Bacal's Books
Need help improving customer service in your organization or company? Want to survive!!? These days customer expectations regarding service are very high,and if you are found deficient your company may just disappear, along with the jobs - and that means your job.
We've pulled together some popular, excellent, or different books and materials on customer service and how to improve it, ranging from the best "standard" types of books, to books that can help with customer service oriented letter writing, right through to providing superior customer service on the internet.
For more information on any book, or to purchase the book click on the book cover you are interested in.