Newest Additions

Popular Workplace Topics

We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.


Old Words and New Management: Delegation

Many of the words and concepts we use to describe management processes originated in a period of time where values and people were quite different than they are today. The world of work has changed a good deal since the revolution of assembly lines and the early management practices accompanying the factory model of business. Interestingly enough, our words and concepts have not been separated from their historic roots.

Does it matter that we use words/concepts that have "old" meanings? Indeed it does.

In an era of mining and manufacturing where the factory owners owned not only the machinery, but also the employees, management was a thing done "to" employees in the pursuit of profit. Management was a process that came with power over other people. The management words and concepts we use had as their underpinnings, the idea that owners and their delegates (managers) could and should use power over employees. The resulting words, like performance appraisal, and delegation to choose but two, assume "manager does to employee", under the mandate of power.

In a more modern world that doesn't work. The power that used to be available to owners and managers is now much more limited than in the earlier days of "large scale industrialization". Laws, unions, and changes in societal values have changed enough so that the route to organizational success runs not thru "power over" but thru a creation of a cooperating work force. That changes, or at least should change the meanings of our management concepts. If they don't, we have a modern work world that requires cooperation, but within that we have these dangling management methods that require power that managers do not possess.

Delegation - Great Word That Needs Re-Defining

Within the outmoded "manager does to employee" model, delegation has involved the following thinking:

  • "I, manager have much to do and not enough time"
  • "My time as manager is more valuable than the time of my employees, because I make more money or I'm more valuable" [Yes, I know this is just a little offensive by today's standards, at least to some, but it reflects old school thinking.]
  • "Therefore I, manager will have YOU, employee, do the parts of my job that I don't really want to do, because it costs less if you do them."
  • "While I will delegate unpleasant tasks to you, the employee, I won't delegate to you the authority and autonomy I have, and that is necessary to do the job properly, AND I'll watch over you very carefully."

This sounds fairly dreadful, and by today`s standards this approach to delegation doesn`t work, or at least ensures that most of the benefits that could be derived from delegation are lost. Perhaps this worked in the "good old days". Maybe it never worked. Often the good old days weren't that good, particularly for people at the bottom of the hierarchy.

Modern Delegation Must Be Different

Modern delegation must be different if it is going to result in benefits. We aren't talking about abstractions like right and wrong, or democracy in the workplace, or even fairness. We're talking about WHAT WORKS in our modern world, where the assumption of power over does not hold.

In a nutshell, for delegation to work, it must be aimed at different purposes, and use different ways to achieve those purposes. No longer can it be something a manager does TO an employee to lighten the managerial load or dump disliked tasks.

It's interesting that when you shift lenses about delegation, all of a sudden you find multiple powerful benefits from using delegation in a cooperative manner. For example, delegation becomes a way to:

  • develop employee skills at little or no cost
  • mentor/coach employees to increase employee productivity
  • create better understanding between "levels/ranks" within an organization, and improve teamwork
  • optimize managerial time (thats a goal shared with the "old" view
  • prepare and/or test out employees at higher level tasks when promotion is possible
  • increase employee engagement

In short, delegation in the modern work world is a key tool to enhance human resources "capital" in ways that benefit the organization as a whole, manager and employee.

...provided its done cooperatively (WITH, not TO the employee).

The Catch - Isn't There Always One?

There's almost always a catch. In this case it's about unconscious legacy thinking [ouch, that's one of those fancy phrases, isn't it].

Back up. It's about managers managing in ways similar to how they were managed when they were rising through the ranks. Almost every manager who moves up brings with him or her, some beliefs that come from the old days, because of this chain of transmitting management culture. Today's manager learned from his/her managers who learned from their managers who learned.... Of course as time goes on the "old stuff" becomes weaker and weaker, but its remnants remain. That's one reason why some elements of management, for example, performance appraisals, are so dreadful, because they are based on thinking that was pretty poor in the first place, fifty years ago, and is now absolutely nonsensical. Yet, the are still done TO employees. Thus they fail.

Likewise with delegation. Even good, modern managers will exhibit some of the old patterns based on the old assumptions. So, some managers who are otherwise excellent will screw up something as basic as delegating.

When we teach management, or otherwise influence future managers we need to place into a  larger context all of the traditional management techniques, explaining why management techniques must be implemented differently due to how things have changed.

It's important that we help managers uncover their more hidden assumptions about their management approaches so they can examine whether there are any legacy assumptions -- outmoded and ineffective mental models that will create barriers to success.

Above all we need to both understand and teach others that a word from the past -- say delegation or performance appraisal, cannot mean the same thing that it did, and that we must evolve our definitions and thinking to reflect that the word is not the thing or process.

At Bacal & Associates we've created some tools to help managers "modernize" their understanding of some of these concepts and words that need updating. Our purpose has been to produce quick "fast learning" material to allow readers/managers to learn about topics like delegation, performance management, employee reviews, etc without having to go to a course, or spend many hours reading a book that uses way too many words to cover the same ground.

Delegation can improve employee engagementDelegation For Managers Helpcard (click here for more details is a short two sided 8.5 x 11 inch laminated card that contains everything a manager, supervisor or executive needs to update and use delegation so that everybody wins. It's fast, low cost, time saving method to improve productivity and increase employee engagement.

We also have a complete set of helpcards to help managers and even HR professionals update their understanding of what performance management involves in the new millenium, from setting goals and planning for performance right through to reviews, diagnosing performance issues, and "progressive discipline. They are available as individual learning resources here, but also as a collection via (The Busy Learner's Kit For Making Performance Management and Appraisal VALUABLE: Walking The Path Together


About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

About The Company
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0