Welcome To The Work911.com Supersite Main Page
These days, most websites don't require much of visitors, and lack the depth to help you learn, improve yourself, and function more effectively at home and at work. This site is a little different. It's HUGE. It's top quality content. And if you can't find the help you need here on topics like leadership, management, interpersonal communication, conflict, etc, you can use our custom designed search engines to find what you want elsewhere.
We're good with that, because our mission is to provide you with the best learning experience possible, whether online, from our books, our learning tools, and our services.
This site has been online and growing for more than ten years, which accounts for its size, depth and variety.
Click on the pictures/links below, or use the menus on the sides and top of the pages!
Coping With Angry Customers
We've set up an amazing database of techniques to use for defusing angry customers. We've taken a lot of the content from my books on the topic, and made them available free. Drop in, and pick up tricks, proven techniques and strategies to deal with difficult, frustrated, and frustrating customers and clients.
Browse Free Articles
We're proud to make them available to you FREE of charge, and best yet, our new reprint policy allows you to use them (some restrictions apply) with colleagues and staff.
Bacal's Books/Free Excerpts
Building Better Relationships - Read Imperfect Phrases For Relationships FREE
Learn how to improve your relationships almost instantly, by changing WHAT you say to each other. Now available free of charge online. The research is clear. Couples that communicate more effectively stay together. People who say the wrong things to each other break up amidst a lot of pain and suffering. Now you can learn 101 things never to say to someone you care about, and what to say instead!
175 pages of pure free relationship and communication skill building. Click the picture or click here to go directly to your free online copy of Imperfect Phrases For Relationships.
Learning Tools For Busy People
It's a busy world, and most people have little time to read complete books to learn. Now, you can learn to manage more effectively, get along with others, communicate and deal more effectively with conflict "on the go", or if you prefer, on your computer. Our unique mini-guides give you the essence of a topic in something you can read and absorb in less than 30 minutes.
Now you can learn on your smartphone, Kindle, Nook, Ipad and other electronic devices.
Community - Improving Performance Reviews, and Managing Performance