Newest Additions

Popular Workplace Topics

We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

Twitter Posts As Comedy - Makes You Go Hmmm.

Ok. So since I just found out what happens when you drop a media player in the jacuzzi, I'm not sure I'm competent to judge others. Therefore I won't suggest that what follows is an indicator of the vast intellectual wasteland that is Twitter, and I won't identify the people who sent the following stuff. I really won't tell you that the brains of the world are becoming stupider and stupider. Simply things that make you go Hmmmm.

Now that I've not said those things, several nuggets that came through Twitter today.

Here's a direct message (DM) I got. Verbatim,but I warn you it's touching:

HI, thanks for following me. I hope you find my information useful. {RandomName} {RandomLink} {RandomNumber}

.But here's a better one. It was tagged with the #custserv tag (that's customer service)

@dodadopp: "Read The iThinK Twice Daily ? @KateNasser"

To which I replied: Too funny. Me, I try to think ALL day. #custserv

Bonus offering:

Tony Bingham who was or is or might have been the head of the ASTD, and is co-author of a book on social learning and elearning or somesuch thing has about 607 followers. Over one third of his followers are inactive.

What's it mean? Don't ask me. I'm still wondering whether my media player will dry out.

Remember, folks, to quote Bob Dylan

Don't Think Twice It's Alright, but maybe you should think thrice, or even more daily.

Over and out.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

About The Company
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0