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About Company
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.
Bacal & Associates Store Free and paid guides, books, and documents on business, management and more.
We Believe
Training sessions should ALWAYS be customized to fit YOUR context.
Our role is to make you self-sufficient and self-sustaining.
Fees should be reasonable, fair, and flexible to fit different budgets.
The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.