Books By Bacal
Over the years I've had the honor of publishing a number of books on performance management and appraisal, consulting, customer service, and dealing with hostile customers. I've been blessed by not having had to pursue publishers for my books since, in most cases, I've been offered the opportunity to write by publishers. Over the last few years I've moved my company into publishing, so some of our more recent books are published by us, rather than through a major company like McGraw-Hill.
Almost all our books are now available through amazon.com (see below) or you can order them through most online and off line bookstores.
Sample Our Books:
We've published a number of free excerpts and in-depth information about most of our books. If you want to browse free chapters, tables of contents and more from many of our books on management, customer service, communication and more, click here.